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Monday - Thursday 9am-6pm, Friday 9am-5:30pm.

Request Changes or Cancellation of your Travel Insurance Policy

If you would like to amend your Travel Insurance (due to a change in holiday date, for example), or cancel your policy you can submit a request online by completing this form.

On submitting your request, we will email you to confirm we have received this and a member of our team will contact you to discuss your options. Requests are usually serviced within two business days.

Please note:

  • All amendments are subject to normal policy terms and conditions. Depending on the amendment requirements, these may be subject to additional premium including, but not limited to, a change in health, change in destination or a longer trip duration for example.

  • Our policies come with a 14-day cooling off period. During this time, you can request to cancel your policy for a full refund provided you haven’t travelled, made a claim, or intend to make a claim. Should you choose to cancel after this 14-day period, charges will apply and your insurer is not obliged to provide a refund.

Travel Insurance is provided by Justtravelcover.com, a trading style of Just Insurance Agents Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) number 610022 for General Insurance Distribution activities. Registered in England. Company No 05399196, Victoria House, Toward Road, Sunderland SR1 2QF. Our services are covered by the Financial Ombudsman Service. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website:https://www.financial-ombudsman.org.uk/.